User Terms - TheWaala

These terms of use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing TheWaala Services (defined below), and accessing the platform www.thewaala.com and the mobile application owned and operated by Zuruwaala Private Limited ("TheWaala") collectively referred to as, the "Platform" connects with the merchants registered on the Platform ("Merchants") and with delivery partners ("Delivery Partners") to avail the TheWaala Services.

Please read the Terms of Use carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform.

Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by TheWaala at its sole discretion and posted on the Platform from time to time.

For the purposes of these Terms of Use, the term 'TheWaala' or 'Us' or 'We' refers to Zuruwaala Private Limited. The term 'You' refers to the user or visitor of the Website and/or App. When You use our services, You will be subject to the terms, guidelines and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.

PART A - GENERAL TERMS RELATING TO THEWAALA SERVICES

1. Registration:

• a. You shall be permitted to access the Platform, avail the TheWaala Services and connect with Merchants and Delivery Partners on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Platform, TheWaala Services is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name, contact details, valid phone number while registering on the Platform.

• b. As a part of the registration, You may be required to undertake a verification process to verify Your personal information and setting up the Account.

• TheWaala shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up-to-date. In the event of any change to such information, You shall be required to promptly inform TheWaala of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that TheWaala has not independently verified the information provided by You. TheWaala shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or TheWaala has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TheWaala reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.

2. TheWaala Services:

• a. The Platform provides You with the following services ("TheWaala Services"):

  • i. It allows You to connect with Merchants and Delivery Partners;
  • ii. It allows You to view the items/services ("Items") listed on the Platform by the Tied Up Merchants;
  • iii. It allows You to purchase Item(s) from the Tied Up Merchants listed on the Platform and allows You to get the Items delivered to You through Delivery Partners ("Purchase Services");
  • iv. It allows You to give ratings, write comments and reviews about Delivery Partners and Merchants;
  • v. It facilitates improvement in the quality of the services provided by TheWaala on the Platform based on User ratings, reviews and feedbacks provided on the Platform.

• b. Once the TheWaala Services have been completed or delivered, as the case may be, You shall promptly notify the same on the Platform.

• c. TheWaala may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the TheWaala Services listed above from time to time. TheWaala does not provide any guarantee to You that the TheWaala Services will be made available to You at all times.

• d. You hereby agree and acknowledge that TheWaala is only a facilitator between You, the Merchants and Delivery Partners (as the case maybe) and TheWaala only provides You with access to the Platform to connect with Merchants and Delivery Partners for You to initiate transactions on the Platform. You hereby agree and acknowledge that TheWaala will not be a party to any of the transactions that are initiated by You through the Platform and TheWaala shall not be liable in any manner or incur any liability with respect to the services performed by the Merchants or the Delivery Partners, as the case may be. Further, You hereby agree and acknowledge that TheWaala shall not be liable for the conduct, acts and omissions of the Merchants (including their employees and consultants) and Delivery Partners in the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Merchants or the Delivery Partner, as the case may be.

• In case of Purchase Services, it is the duty of the Tied-Up Merchants to share the updated Item list along with its prices on the Platform. TheWaala shall not be responsible for any inaccurate Item listing on the Platform. Further, You hereby agree and acknowledge that for certain Items (Items that are perishable in nature or Item whose price varies periodically), it may not be possible for the Tied-Up Merchants to list out the exact price or prices of such Items on the Platform. The above shall also be applicable to the provision of Purchase Services. In such cases, the Delivery Partner upon reaching the Merchant outlet shall intimate You about the Item price and You shall be required to confirm the purchase of the Item and you shall make the payment for the same to complete the transaction, however if You do not confirm the purchase of the Item and do not make payment for the Item, You shall pay such fees as may be communicated to You on the Platform for the efforts of the Delivery Partner.

• e. You shall not initiate any transaction for any Item on the Platform which is illegal, immoral, unethical, unlawful, unsafe, contains harmful substance and is in violation of this Terms of Use and applicable laws. You specifically agree that You shall not initiate any transaction on the Platform for the purchase or delivery of any alcoholic beverages, narcotic drug or psychotropic substance, etc. Further, You hereby acknowledge and agree that TheWaala shall not be liable for any indirect, direct damage or loss, cost, expense incurred by You in relation to the transactions initiated by You on the Platform.

• f. You hereby acknowledge that TheWaala shall not be liable for any damages of any kind arising from Your use of the TheWaala Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

• g. TheWaala shall be entitled at any time without giving any reason terminate Your request for any TheWaala Service.

• h. You hereby agree that TheWaala shall not be liable for any conduct or misbehavior or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, You agree that TheWaala has no control over the Items provided to You by the Merchants and therefore, TheWaala shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, We have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging

• i. You hereby agree that scheduling and rescheduling a transaction on the Platform depends upon the availability of Delivery Partners around Your area at the time of such scheduling and re-scheduling a transaction. Should You choose to reschedule a transaction on the Platform at a later point of time, You shall cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per Your convenient time.

• j. If a transaction initiated by You on the Platform cannot be completed, TheWaala shall notify You on the Platform.

• k. You agree to provide as much information as possible on the Platform with respect to the Items/services You wish to purchase/avail, using the Platform.

• l. TheWaala shall use Your location based information that is captured by TheWaala through global positioning system when You are using Your mobile device to request a TheWaala Service on its m-app. Such location based information shall be used by TheWaala only to facilitate and improve the TheWaala Services being offered to You.

• m. We can’t fulfil any tasks which are immoral or unlawful in nature. TheWaala reserves the right to refuse to perform any tasks on the grounds of such tasks being immoral/unethical/unlawful/banned either by TheWaala’s internal policies or as per the independent discretion of TheWaala. TheWaala may also refuse to perform any task on the grounds that such task is prohibited under any contract to which we are party.

• n. You understand and acknowledge that TheWaala by itself does not sell or provide any such Items. TheWaala is not responsible for the quality, merchantability or fitness of such Items. Accordingly, in the event of any grievances arising from the transaction initiated by You on the Platform pertaining to purchase or sale of any product from any Merchant, You may contact TheWaala support for routing. your grievances to the Merchant through the Platform.

• o. You hereby acknowledge that if You have any complaint with respect to the TheWaala Services, You will first inform TheWaala in writing within 24 (twenty four) hours of using such TheWaala Services.

3. User Information

• a. You are solely responsible for and in control of the information You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by TheWaala. Further, You understand and agree that certain information will be case sensitive and must be handled with a prudent care.

• b. In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. TheWaala reserves the full discretion to suspend a User's Account in the above event and does not have the liability to share any Account information whatsoever.

4. Payment Terms

• a. Purchase Services: While initiating a request for a Purchase Service, You shall pay for the price of the Items You require the Delivery Partners to deliver to You from the Tied Up Merchant. The transaction for the Purchase Service will be initiated on the Platform once You have completed the payment for the same on the Platform. In certain exceptional circumstances, if the purchase price of the Item is not available on the Platform, You shall be required to pay the purchase price of the Item, through the Platform, as may be communicated to You by the Delivery Partner, prior to the Delivery Partner undertaking Purchase Service.

• b. Service Fees: With respect to Delivery Services and Purchase Services, You will be charged a separate service fees ("Service Fees"). The Service Fees shall be paid prior to availing any of the TheWaala Services.

• c. You agree that TheWaala may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.

5. Rating

• a. You agree that: (i) after completion of a transaction on the Platform, the Platform will prompt the User with an option to provide a rating and comments about the Delivery Partner (with respect to the services performed by the Delivery Partner) and Merchants (with respect to the Items sold/provided by them); and (ii) the Delivery Partner and the Tied-Up Merchants may also be prompted to rate You on the Platform. Based upon such Delivery Partner and Merchant ratings, Your rating score on the Platform will be determined and displayed.

• b. TheWaala and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of TheWaala and its affiliates without attribution to or approval of Users and You hereby consent to the same. TheWaala and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or TheWaala’s or its affiliates’ content policies.

• • c. Location: You acknowledge and agree that Your geo-location information is required for You to avail the TheWaala Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of Your geo-location information. In addition, TheWaala may share Your geo-location information with Delivery Partners and Merchants (as the case maybe).

  PART B - SPECIFIC TERMS FOR THEWAALA SERVICES

  6. Cancellation and Refund

  • a. TheWaala shall confirm and initiate the execution of the transaction initiated by You upon receiving confirmation from You for the same. If You wish to cancel a transaction on the Platform, You shall select the cancel option on the Platform. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner or the Merchant, as the case may be. With respect to work commenced by Merchants, the cancellation fee will be charged to You, which will be in accordance with the cancellation and refund policies of such Merchants.

  • b. TheWaala may cancel the transaction initiated by You on the Platform if:

    • The designated address to avail the TheWaala Services provided by You is outside the service zone of TheWaala.
    • Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking.
    • The transaction involves supply/delivery/purchase of any material good that is illegal, offensive, or violative of the Terms of Use.
    • Information, instructions, and authorizations provided by You are not complete or sufficient to execute the transaction initiated by You on the Platform.
    • If in case of tied-up Merchants, the Tied-Up Merchant outlet is closed.
    • If a Delivery Partner is not available to perform the services, as may be requested.
    • If any Item for which You have initiated the transaction is not in stock with the Merchant.
    • If the transaction cannot be completed for reasons not in control of TheWaala.

  • c. You shall only be able to claim refunds for transactions initiated by You only if You have already pre-paid the fees with respect to such transaction. Subject to the relevant Merchant’s refund policy and in accordance therein, You shall be eligible to get the refund in the following circumstances:

    • Your package has been tampered or damaged at the time of delivery, as determined by TheWaala basis the parameters established by TheWaala in its sole discretion.
    • If the wrong Item has been delivered to You, which does not match with the Item for which You had initiated a transaction on the Platform.
    • TheWaala has canceled the order because of any reason mentioned under Para 6 (b) above.
    • All decisions with respect to refunds will be at the sole discretion of TheWaala and in accordance with TheWaala’s internal refund policy (Refund Metrix) and the same shall be final and binding. All refunds initiated by TheWaala shall be refunded to the financial source account from which, You have initiated the transaction on the Platform.

  PART C: GENERAL TERMS OF USE

  7. Eligibility to Use

  • a. The TheWaala Services are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by TheWaala from accessing the Platform for any reason whatsoever. You represent that You are of legal age to form a binding contract and are not a person barred from receiving using or availing TheWaala Services under the applicable laws.

  • b. TheWaala reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so.

  • c. You shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.

  8. User Account, Password, and Security

  • a. In order to use the Platform and avail the TheWaala Services, You will have to register on the Platform and create an account with a unique user identity and password ("Account"). If You are using the Platform on a compatible mobile or tablet, You will have to install the application and then proceed with registration.

  • b. You will be responsible for maintaining the confidentiality of the Account information, and are fully responsible for all activities that occur under Your Account. You agree to (i) immediately notify TheWaala of any unauthorized use of Your Account information or any other breach of security, and (ii) ensure that You exit from Your Account at the end of each session. TheWaala cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by TheWaala or any other User of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another User’s Account information for using the Platform is expressly prohibited.

  9. Representations and Warranties

  • a. Subject to compliance with the Terms of Use, TheWaala grants You a non-exclusive, limited privilege to access and use this Platform and the TheWaala Services.

  • b. You agree to use the Platform only: (i) for purposes that are permitted by this Terms of Use; and (ii) in accordance with any applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use of the Platform by TheWaala or Delivery Partner(s) or Merchants or other Users.

  • c. You represent and warrant that You have not received any notice from any third party or any governmental authority and no litigation is pending against You in any court of law, which prevents You from accessing the Platform and/or availing the TheWaala Services.

  • d. You represent and warrant that You are legally authorized to view and access the Platform and avail the TheWaala Services.

  • e. You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by TheWaala. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any TheWaala Property, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.

  10. Intellectual Property Rights

  • a. The Platform and process, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on the Platform, is owned by TheWaala ("TheWaala Property") and the design, structure, selection, coordination, expression, look and feel and arrangement of such TheWaala Property is protected by copyright, patent and trademark laws, and various other intellectual property rights. You are not permitted to use TheWaala Property without the prior written consent of TheWaala.

  • b. The trademarks, logos and service marks displayed on the Platform ("Marks") are the property of TheWaala, except any trademark, logos and service marks of third parties available on the Platform. You are not permitted to use the Marks without the prior consent of TheWaala or such third party as may be applicable.

  11. Disclaimer of Warranties & Liabilities

  • a. You expressly understand and agree that, to the maximum extent permitted by applicable law:

    • The Platform and TheWaala Property, TheWaala Services are provided by TheWaala on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, TheWaala makes no warranty that (i) the Platform, TheWaala Services will meet Your requirements or Your use of the Platform will be uninterrupted, timely, secure or error-free; (ii) the quality of the Platform will meet Your expectations; or (iii) any errors or defects in the Platform will be corrected. No advice or information, whether oral or written, obtained by You from TheWaala shall create any warranty not expressly stated in the Terms of Use.

  • b. TheWaala will have no liability related to any User content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. TheWaala also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User content.

  • c. TheWaala will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.

  • d. TheWaala shall not be responsible for the delay or inability to use the Platform, TheWaala Services or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, TheWaala shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond TheWaala's control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at Your own discretion and risk, and that You will be solely responsible for any damage to Your computer systems or loss of data that results from the download of such material or data.

  12. Indemnification and Limitation of Liability

  • a. You agree to indemnify, defend and hold harmless TheWaala and its affiliates including but not limited to its officers, directors, consultants, agents and employees ("Indemnitees") from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any obligation, covenant, representation or warranty by You pursuant to these Terms of Use. Further, You agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, TheWaala Services, any misrepresentation with respect to the data or information provided by You in relation to the Account, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights.

  • b. In no event shall the Indemnitees, be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or TheWaala Property on the Platform.

  • c. You indemnification obligation under the Terms of Use will survive the termination of Your Account or use of the Platform or TheWaala Services.

  • d. Subject to applicable laws, in no event will TheWaala or its employees aggregate liability, arising from or related to the TheWaala Services or the use of the Platform shall not exceed INR 100 for any and all causes of actions brought by You or on behalf of You.

  • e. The Platform and the TheWaala Services are only available to Users located in India. Users shall not access or use the Platform from any other jurisdiction except for India. If a User access or uses the Platform from any other jurisdiction except for India, the User shall be liable to comply with all applicable laws and TheWaala shall not be liable for the same, whatsoever.

  13. Violation of the Terms of Use

  You agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company/Client, as the case may be, for which monetary damages would be inadequate, and You consent to the Company/Client obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company/Client may have at law or in equity. If Company/Client takes any legal action against You as a result of Your violation of these Terms of Use, they will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.

  14. Additional Terms

  • a. We may also require You to follow additional rules, guidelines or other conditions in order to participate in certain promotions or activities available through the Platform. These additional terms shall form a part of this Terms of Use, and You agree to comply with them when You participate in those promotions, or otherwise engage in activities governed by such additional terms.

  15. Link to Third Parties

  • a. The Platform may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). TheWaala shall not be responsible for examining or evaluating such third party websites, and TheWaala does not warrant the products or offerings of any of these businesses or individuals, or the accuracy of the content of such third party websites. TheWaala does not assume any responsibility or liability for the actions, product, and content of any such third party websites. Before You use/access any such third-party websites, You should review the applicable terms of use and policies for such third party websites. If You decide to access any such linked third party website, You do so at Your own risk.

  16. Term and Termination

  • a. The Terms of Use will continue to apply until terminated by either You or TheWaala as set forth below. If You object to the Terms of Use or are dissatisfied with the Platform, TheWaala Services, Your only recourse is to (i) close Your Account on the Platform by writing to Us at deleteaccount@thewaala.com; and/or (ii) stop accessing the Platform. TheWaala will make Your account dormant upon receipt of request in writing.

  • TheWaala may, in its sole discretion, bar your use of the TheWaala Services at any time, for any or no reason. Even after your account with TheWaala is disabled, dormant or made inactive, the terms agreed by You at the time of registration will remain in effect. This termination shall be effective only once You have cleared all Your dues that You are liable to pay as per the provisions of this Terms of Use.

  • b. The Company may delist You or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole and absolute discretion that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically.

  • c. Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until TheWaala chooses to terminate them.

  • d. You hereby agree and acknowledge, upon termination, TheWaala shall have the right to retain all information pertaining to the transactions initiated by You on the Platform.

  17. Governing Law

  This Terms of Use shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Jamshedpur.

  18. Report Abuse

  In the event You come across any abuse or violation of these Terms of Use or if You become aware of any objectionable content on the Platform, please report the same to the following e-mail id: support@thewaala.com. In case You have any queries with respect to the Terms or the TheWaala Services, please write to Us at support@thewaala.com.

  19. Communications

  You hereby expressly agree to receive communications by way of SMSs and/or e-mails and/or Whatsapp from TheWaala, or other third parties. You can unsubscribe/opt-out from receiving communications through SMS, Whatsapp, and email anytime by contacting us for the same. However, You may still receive communications from Your end with respect to Your use of the TheWaala Service.

  20. General

  • Amendments: TheWaala reserves the unconditional right to modify or amend this Terms of Use without any requirement to notify You of the same. You can determine when this Terms of Use was last modified by referring to the "Last Updated" legend above. It shall be Your responsibility to check this Terms of Use periodically for changes. Your acceptance of the amended Terms of Use shall signify Your consent to such changes and agreement to be legally bound by the same.

  • Notice: All notices from TheWaala will be served by email to Your registered email address or by general notification on the Platform.

  • Assignment: You cannot assign or otherwise transfer the Terms of Use or any rights granted hereunder to any third party. TheWaala’s rights under the Terms of Use are freely transferable by TheWaala to any third party without the requirement of informing You or seeking Your consent.

  • Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms of Use or any portion thereof to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect.

  • Waiver: Any failure by TheWaala to enforce or exercise any provision of the Terms of Use or any related right shall not constitute a waiver by TheWaala of that provision or right.

  • Integration: These Terms of Use together with TheWaala’s Privacy Policy and any other legal notices, communications published by TheWaala on its Platform, and any other agreements executed between You and TheWaala shall constitute the entire agreement between you and TheWaala concerning its Platform, TheWaala Services and governs Your use of the Platform and TheWaala Service, superseding any prior agreements between You and TheWaala with respect to the Platform and TheWaala Service.

• IP Infringement: If You believe the Platform violates Your intellectual property, You must promptly notify TheWaala in writing at legalnotice@thewaala.com. These notifications should only be submitted by the owner of the intellectual property or an agent duly authorized to act on his/her behalf. However, any false claim by You may result in the termination of Your access to the Platform. You are required to provide the following details in Your notice:

  1. the intellectual property that You believe is being infringed;
  2. the item that You think is infringing and include sufficient information about where the material is located on the Platform;
  3. a statement that You believe in good faith that the item You have identified as infringing is not authorized by the intellectual property owner, its agent, or the law to be used in connection with the Platform;
  4. Your contact details, such as Your address, telephone number, and/or email;
  5. a statement that the information You provided in Your notice is accurate, and that You are the intellectual property owner or an agent authorized to act on behalf of the intellectual property owner whose intellectual property is being infringed; and
  6. Your physical or electronic signature.

Grievances

In the event You have any grievances relating to the Terms, please inform within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to the Grievance Officer. In accordance with the IT Act, 2000, and the rules hereunder, the name and contact details of the grievance officer are provided below:

Grievance Officer

Mr. Mohammad Shamsuddin
Zuruwaala Private Limited
02, Moti Mahal, Jawaharnagar,
Mango, Jamshedpur, East Singhbhum
Jamshedpur – 831012, Jharkhand, India
Email: grievances@thewaala.com