Delivery and Shipping Policy - TheWaala
1. GENERAL
1.1. Zuruwaala Private Limited, operating under the brand name "TheWaala," with its registered office at [Your Address], is the entity managing and overseeing the operations of the website and mobile application available at www.thewaala.com (hereafter referred to as "TheWaala" or "Website" or "App"). Users of TheWaala ("User" or "Users" or "you" or "your") engage in the purchase and sale of products and services ("Products") listed on the Website.
1.2. This 'Shipping and Delivery Policy' ("Policy") works in conjunction with the 'Terms and Conditions' available on TheWaala. It outlines our approach to shipping and delivering Products purchased through TheWaala.
1.3. TheWaala provides shipping and delivery services for Products in select areas or cities where we are live. We aim to ensure a smooth customer experience by partnering with reputable logistics service providers for efficient order handling and to guarantee a hassle-free delivery experience.
2. APPLICABILITY OF POLICY
2.1. By using TheWaala and initiating a purchase request on the Website, you agree to be bound by the terms outlined in this Policy. If you disagree with these terms, it is recommended not to proceed with transactions on TheWaala. Note that we may periodically update the Policy, so please review it each time you use TheWaala to ensure you are aware of the current terms and conditions.
3. TERMS OF SHIPPING AND DELIVERY
3.1. TheWaala partners with third-party logistics service providers for the shipping and delivery of Products ("Logistics Partners"). Details of the Logistics Partner responsible for processing the shipping and delivery of specific Products will be provided to you when the Product is processed and handed over to the Logistics Partner by TheWaala.
3.2. Products are typically dispatched within 0 to 2 days of receiving the order on TheWaala. Users will be given an estimated delivery timeline during the order confirmation, viewable on the order confirmation page. While we aim to deliver across all select areas, we reserve the right to deem certain areas unserviceable. Users will be notified of unserviceable areas during the order placement, and a verification check can be done using the relevant area pin-code on TheWaala.
3.3. To facilitate timely delivery, specific information such as name, shipping address, billing address, landmarks, and contact details may be collected. Users are responsible for providing accurate and complete information for successful delivery.
3.4. Delivery will be attempted once. If unsuccessful, TheWaala reserves the right to cancel the order and may deduct applicable shipping and delivery charges from any subsequent refunds.
3.5. While we make reasonable efforts to ensure timely delivery, delays may occur due to factors beyond our control, including logistics issues, weather conditions, political disruptions, acts of God, and unforeseeable circumstances.
3.6. The actions of delivery personnel are not in our control, and we are not liable for any acts or omissions on their part. Any disputes between Users and delivery personnel must be resolved independently.
3.7. Shipping fees may be charged based on various factors. These fees are non-refundable unless a defected, damaged, deficient, or incorrect Product (accepted by TheWaala after verification) has been delivered.
3.8. Returns are facilitated through our reverse-Logistics Partners in accordance with our Cancellation, Return, and Refund Policy.
4. CUSTOMER SUPPORT
For any queries or concerns related to shipping and delivery, please contact our customer support:
Email: help@thewaala.com
Phone: 9661275661
Timings: 10:00 AM to 6:00 PM